Products
Taking an idea through formulas, ingredients, manufacturers, testing, labels, packaging, pricing and finally getting it out the door.
Work
I learned operations from the inside.
I started in customer service and fulfillment and grew into responsibility for the people, systems, products and decisions behind an approximately $80M ecommerce and media business.
Selected scale
A few numbers that help explain the scale.
$2M → $80MRevenue environment
750,000Annual orders
7Department leaders
80People in organization
250+Products commercialized
The actual job
A lot of different things ended up on my desk.
Some of it fit neatly under operations. A lot of it did not.
Legal and risk
Working with outside lawyers, gathering the facts, explaining the business side and making sure whatever needed to change actually changed.
Buildings
Finding locations, working through leases, planning layouts and getting warehouses and offices ready for people to work in.
Money
Watching the P&L, costs, pricing, inventory and vendor terms—and figuring out what was worth fixing, scaling or stopping.
Systems
Replacing software, connecting systems and handling payment or subscription problems without letting the business grind to a halt.
People
Hiring people, developing managers, making hard calls and keeping employees, owners, vendors and outside specialists moving in the same direction.
What that looked like
A few problems that needed solving.
Products
40–50 active SKUs · about 90% of revenueWe needed products of our own.
We were selling mostly other companies’ products. I helped build a proprietary supplement line from the ground up—formulas, manufacturers, testing, labels, pricing and launches.
Payments
Purchases never stopped.The processor gave us 30 days.
That meant replacing one of the most important parts of the business without breaking checkout or recurring orders. I coordinated the processor, developers, testing and the cutover.
Warehouses
62,000 square feet · two-day coverageThe obvious warehouse answer wasn’t the best one.
I compared the real costs and pushed for Kansas City and Columbus instead. Then I helped get both facilities open and operating.
Path
The short version of a long work history.
Independent Business Advisory & Operations Support
Implementation support for owner-led companies.
Founder & Operator
Nine Rivers Consulting / PrepareToday
Strategic Operations & Special Projects
Ready Alliance Group / My Patriot Supply
Director of Operations
Confidential, Privately Held Ecommerce & Media Company
Résumé
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Here's the full résumé and work history.